Terms of Service

Services and Scope

VPNGV provides international route subscriptions for cross-border access and network acceleration, covering 120+ countries and 250+ routes, with support for Windows / macOS / iOS / Android / Linux. Clients and subscriptions are available through the user panel; sample addresses on this website cannot be used to connect.

Routes, exit regions and available configurations are as shown in the panel. Third-party websites, AI tools and streaming platforms are operated by their respective providers. Account eligibility, paid content, regional rules and access permissions for those services are outside the scope of this service.

Account and Subscription Rules

No email address is required to create an account; a username and password are sufficient. Users should keep their login credentials and subscription links secure and avoid sharing them on public pages or in third-party groups. If credentials are exposed or unusual activity is detected, take action through the panel promptly and submit a support ticket.

There is no limit on the number of devices connected at the same time, but this applies only to devices managed by the account holder and does not permit providing the service to others. Reselling or renting accounts, publicly sharing subscriptions, or using subscriptions for unauthorized commercial distribution is prohibited. All devices use the data allowance of the associated subscription; adding devices does not provide extra data.

Billing and Data Rules

Monthly subscriptions: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain valid until used and never expire.

Payment methods include Alipay / WeChat Pay / USDT. Before choosing, check the billing method, data allowance and order total. See the Plans page for all options. Monthly subscriptions and data packages have different data rules. The no-expiry period for data packages concerns the validity of the allowance; it does not mean unlimited data or remove the obligation to use the service in compliance with these terms.

Compliant Use and Availability

Users must comply with the laws and regulations where they are located and in any region relevant to their use, as well as the rules of the platforms they access. You may not use this service for illegal activity, to infringe others' rights, distribute malicious software, launch network attacks, steal credentials, access systems without authorization, or otherwise disrupt network operations.

Service quality depends on the local network, carrier routing, international links and the status of destination platforms. Maintenance, link failures or changes to third-party rules may temporarily make some routes unavailable. The service does not guarantee uninterrupted connectivity or continuous access to any particular platform. Users should keep their own copies of important materials; this section does not exclude any liability required by law.

Refund Terms and How to Request One

You may request a full refund for any reason within 30 days of the first payment. Submit your request through a support ticket in the user panel. Include the relevant order details and clearly state that you are requesting a refund so the payment can be verified and the request processed. No explanation for dissatisfaction is required.

Updates on the refund and any additional order details needed for verification will be provided through the ticket. These terms do not promise a specific processing time; the time it takes for funds to arrive depends on the payment channel. Any adjustments to the subscription and remaining allowance related to a refund will be explained during processing and will not reduce the full-refund commitment stated above.

Account Termination and Changes to These Terms

If a user violates these terms by engaging in illegal use, attacking the service, reselling an account or publicly sharing a subscription, VPNGV may restrict relevant features, suspend connectivity or terminate the account depending on the nature of the conduct. Details about account actions can be checked through the panel or by submitting a support ticket. Account actions do not replace any liability or remedies provided by applicable law.

If the service rules undergo a material change, VPNGV will update this page and indicate the month of the update. Important changes affecting existing subscription benefits will be explained in an on-site announcement or panel notification. Changes will not retroactively reduce refund rights attached to orders already placed. If you have questions about a change, submit a support ticket. See the Privacy Policy for information about how account data is handled.